🔁 JHR IT Return & Refund Policy (Effective for jhrit.com.bd) 1. Return Eligibility We accept return requests under the following conditions: The delivered product/service is incorrect, damaged, or defective The issue is reported within 24 hours of delivery A valid proof of purchase (Order ID / Invoice) is provided 2. Non-Returnable Items The following items/services are not eligible for return: Digital products, software, or IT services once delivered Customized or client-specific projects Products that have been used, modified, or damaged by the customer 3. Return Process To request a return: Email us at support@jhrit.com.bd Provide your Order ID and detailed issue description Attach clear images/videos (if applicable) 📌 Our support team will review and respond within 1–2 business days 4. Refund Policy Refunds are applicable only if: The product/service is unavailable, OR A replacement is not possible ✅ Approved refunds will be processed within 7–10 working days 💳 Refunds will be issued via the original payment method (Bkash / Bank / Card) 5. Replacement Policy If the issue is verified, we may offer: ✔ Product Replacement ✔ Fix/Support (for IT services) 📌 Delivery or service charges may apply in certain cases 6. Important Notes Customers must check the product/service upon delivery Claims made after 24 hours may not be accepted JHR IT reserves the right to approve or reject any return request
✅ Eligibility Conditions for Return & Refund To qualify for a return or refund, the following conditions must be met: 1. Valid Time Frame Issue must be reported within 24 hours of delivery 2. Proof of Purchase Valid Order ID / Invoice Payment confirmation (Bkash / Bank / Card) 3. Product Condition Product must be unused and in original condition Must include original packaging (if applicable) 4. Valid Reasons Return/refund is applicable only if: Wrong product delivered Product is damaged or defective Service not delivered as promised 5. Evidence Requirement Customer must provide: Clear photos or videos (for physical product issues) Proper explanation of the issue 6. Service-Based Eligibility For IT/Digital Services: Refund applicable only if the service is not delivered at all Partially or fully completed work is not eligible 7. Non-Eligible Cases The following are NOT eligible: Change of mind after purchase Used or modified products Customized/client-specific services Digital products once delivered 8. Company Rights JHR IT reserves the right to verify and approve/reject any request Final decision will be based on internal review and verification
❌ Non-Refundable Items The following are strictly non-refundable: 1. Digital Products Software, licenses, or downloadable files once accessed 2. IT Services Completed or partially completed services (Consultation, development, setup, etc.) 3. Customized Work Custom websites, software, designs, or any client-specific project 4. Used/Damaged Products Items that are used or not in original condition 5. Change of Mind Personal preference or no longer needed after purchase 6. Promotional/Discounted Items Items purchased under offers, discounts, or clearance sales 7. Late Claims Requests made after 24 hours of delivery 8. Third-Party Services Services like: Payment gateways Hosting Domain registration 📌 These follow their own respective policies
💰 Refund Process Steps Step 1: Request Submission Submit request within 24 hours Email: support@jhrit.com.bd Include Order ID and issue details Step 2: Provide Evidence Photos/videos (if applicable) Invoice or payment confirmation Step 3: Review & Verification Our team will: Verify the issue Check eligibility Respond within 1–2 working days
7. Contact Information 📍 Address: Mulaid, Tengra, Sreepur, Gazipur 📞 Phone: +8801911-662911 📧 Email: support@jhrit.com.bd
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